House rules

In order to ensure a pleasant stay and eliminate possible misunderstandings, please familiarize yourself with the house rules. When confirming the reservation, it is assumed that you are familiar with it and agree with it, and that you will fully comply with it. Failure to comply with the house rules may result in cancellation of the reservation and payment of the full price of the stay, regardless of the previously forced departure.

Personal document’s

Upon arrival at the accommodation facility, guests provide the host of the facility with personal documents (identity cards or passports) of all persons who use the accommodation services to register guests in the Evisitor application. Personal documents will be returned to the owner immediately.

Guest stay registration

The host is obliged to register your stay as regulated by his obligations to the competent state authorities of the Republic of Croatia, the Residence Tax Act and the Foreigners Residence Act.

Residence registration costs

You pay the costs of renting accommodation in person to the host in cash, by paying to the bank account prior to arriving or to other advertisers if the apartment is booked through the same (Booking.com, Airbnb, CrnoJaje, etc.). Payment is made in HRK according to the valid price list of services displayed in the accommodation unit. The invoice will be issued to the guest upon arrival at the facility.

Maintaining the cleanliness and hygiene of the house

The price includes towels, bed linen, kitchen towels, toilet paper, hygiene items (shampoo, soap), cleaning and dishwashing detergents. Bed linen is changed at each shift of guests, and guests staying more than 7 days are given clean bed linen every 4 days which guests change themselves. Each guest has at their disposal one large and medium towel and an extra towel located in the bathroom.

Used towels are left in the accommodation so that the host can wash them. At the time of using the vacation house, you are obliged to maintain hygiene and cleanliness yourself, and to dispose of household waste in a certain place in the house (in the bathroom and in the kitchen).

A large collection bin is located next to the outdoor terrace. We ask our guests to protect the environment, to keep the rented accommodation unit and to treat the furniture and equipment in the interior and exterior of the house with consideration.

The host enters the house

The host has no right to enter the rented vacation house without notice and permission or in the absence of the guest, nor to touch and use the personal property of the guest. The host may enter the facility without the presence of the guest only in cases where he has a reasonable suspicion that the guest’s facility or property is in danger and when there is a reasonable suspicion of a gross violation of house rules. The owner is obliged to inform the guests about his entry in the first next contact.

Guest property

Guests are kindly requested to take care of their belongings and valuables left in the accommodation unit as the host is not responsible for their eventual disappearance.

Pets

Pets (dogs, cats, birds, etc.) are welcome with prior notice and free of charge.

Home security

Weapons, flammable and explosive substances and substances with a strong or unpleasant odor are not allowed in the house. Furthermore, it is not allowed to bring electrical appliances into the house for which you have not obtained the consent of the host. When leaving the house, please turn off the electrical appliances (except possibly one light fixture), close the taps, windows and lock the doors.

Night peace

During the night rest, from 22.00 to 08.00, noise is not desirable in the vacation house and the immediate yard, or on the terrace, yard and garden, due to disturbance to neighbors.

Bringing unregistered guests

Persons who are not guests of the rented accommodation are not allowed to come, spend the night or stay all day or use the inventory without the permission of the host. If persons are found who are not registered or not announced, the host has the full right to cancel the accommodation for all guests.

Compensation to the host

A guest who intentionally or unintentionally commits a breakdown or damage to property will have to reimburse the host for the full amount of the damage caused. You are obliged to compensate any damage on the spot. Only then does the guest have the right to leave the accommodation. Any damage that is not reported upon departure will be claimed later from the guest in court.

Equipment or device failure

In the event of a malfunction of the equipment or devices within the accommodation unit, please notify the host immediately, and they will try to remove it as soon as possible.

Arrival and departure

The accommodation unit is available from 15:00 on the day of arrival and until 11:00 on the day of departure. We kindly ask you to leave the accommodation by 11.00 on the day of departure so that it can be cleaned and prepared for other guests. If possible, the host can allow earlier entry or longer stay in the facility, but all subject to availability. You are obliged to leave the object you rented in the condition you found it on arrival – clean, tidy and undamaged. Thorough arrangement and cleaning of the house is done by the host at each shift of guests.

Non-compliance with house rules

A guest who does not comply to the house rules and basic rules of conduct and disturbs the peace will be unconditionally canceled accommodation without a refund, all in order to protect property and prevent actions that could result in physical injury to guests, all due to disrespect of house rules and basic rules of conduct in the house. In case of cancellation of accommodation by the host due to violation of house rules, the guest will be charged the full amount of the booked period, regardless of the shorter stay.

Smoking

Smoking is NOT allowed in the house. We suggest all smokers to use the space on the terrace for smoking. Please use ashtrays. For safety reasons, please be extremely careful when lighting decorative candles. Be sure to consider the possible dangers of fire.

Burning fire in fireplace

It is not allowed to light a fire outside the designated places. The fire can be lit in the living room fireplace, in the outdoor grill by the stream. Grilling food is not allowed in the fireplace in the house. Please be especially careful when using the fireplace in the living room and when using the outdoor grill. Make sure the fire is extinguished when leaving the house and do not leave the firebox unattended. Please do not put the ashes in the trash can, but leave them in the firebox.

Cancellation of stay by the host

In case of cancellation of accommodation by the host due to violation of house rules, the guest will be charged the full amount of the booked period, regardless of the shorter stay.

Termination of stay by the guest

If you terminate your agreed stay earlier than the agreed or booked date, you are obliged to pay for the stay as agreed and reserved.

Time to pay the price of accommodation

The price of staying in a holiday home for the entire contracted period is charged before using them according to a publicly displayed and valid price list which includes: accommodation, cold and hot water supply, electricity, maintaining the temperature inside the room to a comfortable level, cooking energy, change of laundry and small inventory, parking space, space for additional equipment by category. The landlord is obliged to issue an invoice for the service provided as required by law.

Introduction to house rules and possible disputes

At the beginning of the use of the accommodation, it is assumed that the guest is familiar with the house rules and that he agrees to the obligations and conditions set out here. All disputes that cannot be resolved internally with the host will be resolved by the intervention of the police or the court in Čakovec.

All complaints are only taken into account if they are reported during the stay. We do not accept subsequent complaints. If the guest does not accept these provisions he is obliged to leave the accommodation.

This house rules are compiled in accordance with general customs in tourism and according to general standards in tourism. In accordance with Art. 10 para. 3 of the Consumer Protection Act („Narodne novine“, br. 41/14, 110/15), we inform consumers that they can submit a written complaint expressing their dissatisfaction with the provided service to the e-mail address: sukhavacationhouse@gmail.com